Refund Policy
Satisfaction Guarantee
Our Guarantee
At DigitalGeniusLab LLC (registered in Albuquerque, New Mexico, USA), our main goal is your tech peace of mind. We want you 100% satisfied with our services.
1. Withdrawal Period
You have 14 calendar days from the date of subscription to any of our annual plans to request a full refund, as long as you have not used the technical support service beyond the value of the subscription during that period.
2. Refunds for Technical Issues
If during a one-off service (such as virus removal or optimization) we fail to resolve the agreed technical issue, we will refund the amount for that service or a pro-rated portion of your subscription.
3. How to Request a Refund
To request a refund, please contact our customer support team:
We will process your request within 48 business hours maximum.
4. Exceptions
Refunds will not be granted in cases of clear abuse of the service or bad faith by the user, or when the technical fault results from defective hardware that requires physical replacement (which we do not cover).